The Secret Sale: What You Need To Know
You don't want to miss this.
We believe in fair and consistent pricing all year round, which is why we rarely hold sales or offer discounted items. Sometimes, we produce too much of one design or there are slight imperfections with the finish, and we need to sell through overstock to help clear the studio and give you a good deal.
For list members, we hold Secret Sales once a year.
It's a rare chance for you to shop our jewellery available to be purchased at a deep discount. The secret sale will be accessed through a private link sent to our mailing list subscribers only; we won't be sharing the link anywhere else.
Why members only? Email is a really important way for us to keep in touch with you. Holding a members only secret sale provides a little incentive for you to stay on the list - or to join it. Keeping the secret sale to our email audience only gives you a better chance at grabbing the jewellery you want. Want in? Join our mailing list.
What's in the secret sale? Samples and Seconds. A combination of unworn display props and customer returns, as well as jewellery with slight defects or imperfections.
Samples include unwanted customer returns, market stall display items, and photography samples that are in perfect condition. In most cases, these items have never been worn. If we know or suspect the jewellery has been worn, we've cleaned it before sale. We don't accept returns on earrings so no earrings in the sale have ever been worn.
Seconds have minor imperfections that do not impact the integrity of the jewellery, such as small defects in the metal or an imperfect finish. They're jewellery pieces that still look beautiful but we wouldn't be happy to sell at full price.
The imperfections on these items (if they even have any) are nothing major so we feel good selling them to you for at a discounted price. We typically drop the entire inventory on day one of the sale, and is your best chance to get a deal before everything sells out. So mark the date, set an alarm, and be ready!
Join our mailing list, read our Secret Sale FAQ below, and if you have any questions send them to: firstname.lastname@example.org.
The Secret Sale FAQ
Why are we holding a secret sale?
Sometimes we produce too much of one design, there are slight imperfections with the finish, or we have display items used in photography shoots and on market stalls. We need to sell through these items to help clear the studio and give you a good deal.
What does 'sample' and 'seconds' mean?
Samples includes unwanted customer returns, display items, and photography samples that are in perfect condition. In most cases, these items have never been worn. Seconds have minor imperfections that do not impact the integrity of the jewellery, such as small defects in the metal, or an imperfect finish.
Why do you have samples and seconds?
We don't resell customer returns and occasionally there are imperfections within a batch of designs. We clean them up, put them to one side, and save them for a secret sale instead of letting them go to waste.
What is the quality of sale items?
Samples are in perfect condition, they just might have been handled by customers or used in photography shoots. Seconds are slightly less than perfect. None of the sample jewellery we sell is unwearable and much of it has unnoticeable flaws. We just wouldn't feel comfortable selling it at full price.
Imperfections and their meanings:
· Light Wear - the jewellery has been worn
· Metal Defect - detailing in the pendant isn't quite right
· Imperfect Finish - the finish isn't smooth and has slight noticeable difference
When will my order be dispatched?
We try to stick to our usual dispatch times even during secret sales. When our secret sale falls in the holiday season, we dispatch orders in the new year.
Can I use my gift card/code?
Can I cancel my order?
Unless your order has already been fulfilled or dispatched, yes you can cancel your order. However, if you have received a fulfilment email, it's too late.
Can I change my order or combine delivery?
Changes to your order cannot be made but you can combine delivery if you've placed two separate orders so long as your orders haven't been dispatched yet and they're being delivered to the same address.
Can I return my order?
All sales are final. Due to the deep discounts in our secret sale, no returns, refunds or exchanges will be accepted. Please be aware of this when placing your order.
If you have any questions, email us at email@example.com and we'll get back to you as soon as we can.