Refund policy

28-Day Return Policy

Return an order within 14 days for a refund, or within 28-days for store credit. To make a return, download the returns form and follow the instructions. There are no charges for returning an order.

 

Items must be unworn, in the condition they were sold, and returned in the original jewellery box. Customers are responsible for return delivery costs and for the item(s) until they are safely delivered to our address. Please use safe outer packaging and a tracked method of delivery to cover for any loss or damage.

 

Some items are non-returnable and non-refundable (unless faulty). These include: earrings due to reasons of safety and hygiene. Gift cards and gift codes. Final sale items, and altered, personalised, or customised jewellery.

 

Refunds can take up to 14 days from the date your return arrives at our studio. We'll send you an email confirming your refund via your original method of payment. If your return contains part of a promotional order, you will receive a refund minus the discount.