Jewellery Delivery & Returns | Oh My Clumsy Heart UK
| DELIVERY | OPTION | PRICE | TIME |
| UK | Standard: Royal Mail Signed For 2nd Class | Free! | 5-7 business days |
| UK | Express: Royal Mail Signed For 1st Class | £4.95 | 1-3 business days |
| UK | Next Day: Royal Mail Special Delivery | £8.15 | Next business day by 1PM |
| International | Insured: Royal Mail Tracked & Signed | £11.00 | 3-60 business days |
Delivering Your Order:
All orders are carefully packed and dispatched within 1–5 business days, depending on your chosen shipping method. Here's what to expect:
- Free Delivery: Sent out once per week, so please allow a little extra time for dispatch. Once on their way, expect delivery within 1-3 working days.
- Express Delivery: Usually dispatched the same day if ordered before 12 PM (Mon–Fri), but delivery is not guaranteed to be faster than standard shipping. If you need your order urgently, please choose our Next Day Delivery service.
- Next Day Delivery: Order before 12 PM (Mon–Fri), and your parcel will arrive the next business day by 1 PM. Orders after 12 PM or on weekends will be dispatched the next business day.
Returns & Refunds:
We want you to love your jewellery, but if it’s not quite right, here’s what you need to know about returns:
- You have 28 days from dispatch to return your order.
- Items can be returned within 14 days of receipt for a refund, or within 28 days for store credit.
- Jewellery must be returned in its original condition and packaging to qualify for a refund or exchange.
- Returns after 28 days or not meeting these conditions may be declined.
Non-returnable items unless faulty:
- Earrings (hygiene reasons)
- Gift cards and gift codes
- Final sale items
- Altered, personalised, or customised jewellery
To start a return, please follow the instructions on our returns form.
Need help?
Everything you need to know about delivery, returns, and existing orders can be found in our FAQ.