Privacy Policy


WHAT INFORMATION DO WE COLLECT?

We collect information from you when you place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or credit card information. When you place an order with us, we will maintain your Order Information for our records unless and until you ask us to delete this information. When you browse our website, we automatically receive your computer's internet protocol (IP) address and/or device information to provide us with data that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products, and other updates.


WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience - your information helps us to better respond to your individual needs; To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you; To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs; To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested; To administer a contest, promotion, survey or other site feature; To send periodic emails - The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.


HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


EUROPEAN POLICY RIGHTS

If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Service. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Service. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us. To exercise any of these rights, contact us as set forth in the section entitled “Contact" below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements. If you have any issues with our compliance, you have the right to lodge a complaint with a European supervisory authority.


SHOPIFY

Our website is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, you may want to read Shopify’s Terms of Service or Privacy Statement.


YOUR CONSENT

By using our site, you consent to our website's privacy policy. If after you opt-in you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime. Contact us at info@ohmyclumsyheart.com or mail us at: Workshop 5, Spectacle Works, 16-26 Hylton Street, Birmingham, B18 6HQ, United Kingdom. To unsubscribe from our newsletter, use this link.


TERMS OF SERVICE

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website.


CHANGES TO OUR PRIVACY AND COOKIES POLICY

We reserve the right to modify this privacy policy at any time; we will post those changes on this page and they will take effect immediately, so please review it frequently. This policy was last modified on 25/05/2018


CONTACT INFORMATION

If there are any questions regarding this privacy policy you may contact us by writing at Oh My Clumsy Heart, Workshop 5, Spectacle Works, 16-26 Hylton Street, Hockley, Birmingham, West Midlands, B18 6HQ, by using our website contact form, or by emailing info@ohmyclumsyheart.com



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